Macro close-up of hands holding a customized gold engraved necklace under warm natural sunlight, soft pink hibiscus petals in background
Macro close-up of hands holding a customized gold engraved necklace under warm natural sunlight, soft pink hibiscus petals in background
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Care & Policy

“Keepsakes” made to stay with you

Everything you need to know about our shipping tiers, secure payment options, and our dedicated lifetime care guidelines.

Our Delivery Tiers

Fast, secure, and fully tracked

Express Delivery

Handmade with Care

Secure Payments

Fast delivery within 4–7 business days.

Each piece is carefully created to ensure a meaningful gift experience.

We accept UPI, GPay, PhonePe, all major credit cards, and direct bank transfers at checkout.

Returns & custom care

Returns & Exchanges

As all our products are carefully curated and many are personalized or customized, we do not offer returns, exchanges, or cancellations once an order has been placed.

However, concerns regarding damaged products, manufacturing defects, or missing items will be reviewed. To raise such a concern, customers must provide a complete and uninterrupted unboxing video recorded from the moment the package is opened. The video must be clear, unedited, and submitted within 48 hours of receiving the order.

Requests submitted without a proper unboxing video or after the specified time period may not be eligible for review. After verification, an appropriate resolution will be provided at our discretion.

Order Cancellation Policy

All products at TheHibiscusKeeps are made, curated, or personalized specifically for each customer. Therefore, we maintain a strict no-cancellation policy. Once an order is placed and confirmed, it cannot be cancelled, modified, or refunded under any circumstances. Customers are advised to carefully verify all order details before completing their purchase. By placing an order, you agree to these terms and acknowledge that cancellations will not be accepted for any reason.

Contact us

If you have any questions regarding shipping, your order status, products, or any other concerns, please feel free to contact us at

thehibiscuskeeps@gmail.com

We are always happy to assist you and ensure the best possible shopping experience.

pink roses in close up photography
pink roses in close up photography

5000+

2+

Years of experience

Happy clients

Learn more
Get in touch

Have a question?

Send us a message here or reach out directly on WhatsApp. We typically reply within a few hours to assist with your order details.